IT Manager

Job Description

IT Manager needed by a London professional services firm to lead day-to-day IT operations and the support team that keeps the business running.

You’ll own how IT works on a daily basis, from service quality and user support through to security controls, user training and making sure new technology lands well. It’s a hands-on leadership role for someone who takes pride in a well-run service and a team that users trust.

What you’ll be doing

• Running the IT service day to day and keeping users well supported
• Leading, coaching and developing the support team
• Owning incident, problem and change processes and improving the service over time
• Keeping devices, licences and user access well managed and secure
• Working with suppliers and other teams across the business
• Helping colleagues adopt new technology through training and clear guidance

What you’ll bring

• Solid experience running IT operations and service management, including line management
• A strong grounding in service desk operations and incident, problem and change management
• Good working knowledge of Microsoft 365, Windows, endpoint management and sound security practices
• Experience delivering technology change, including user training and documentation
• Composure under pressure and the ability to communicate clearly with users and stakeholders
• Discretion and a good understanding of confidentiality and data protection
• Experience in a law firm or other professional services environment, or with document or practice management systems, would be a bonus

Apply now to find out more.