Senior IT Service Desk Analyst

Job Description

Senior IT Service Desk Analyst needed for a 6 month contract with a well-established not for profit based in Plymouth.

This is a hands-on role covering 1st and 2nd line support, with additional responsibility for problem management, root cause analysis, vendor liaison, and systems administration across core business applications. 

You’ll also be involved in small project delivery and will be expected to contribute to ongoing service improvement. You’ll be comfortable managing a busy queue, owning incidents through to resolution, and working closely with both technical teams and end users across the business. Some extended hours working may be required as part of the role.

To be considered you’ll need:

• Demonstrable 2nd line support experience in a busy service desk environment
• Strong knowledge of desktop environments and core business applications
• Experience of incident and problem management, including root cause analysis
• ITIL Foundation or equivalent
• Good stakeholder management and communication skills

This role is urgent and we need candidates available to start within 1 week (1^st May at very latest)

Initial 6 month contract

To discuss in confidence, please get in touch